Implementing SAP® CRM : The Guide for Business and Technology Managers
Vivek Kale
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Call Center Continuity Planning
Jim Rowan
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How to Win at CRM : Strategy, Implementation, Management
Seth Kinnett
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Digital Channels and Social Media Management in Luxury Markets
Fabrizio Mosca
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Inspire : How to keep your customers when your competitors can't
Jim Champy
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Anytime, Anywhere : How The Best Bricks- And-clicks Businesses Deliver Seamless Service To Their Customers
Robert Spector
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When Customers Think We Don't Care
Richard Buchanan
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Contagious Selling: How to Turn a Connection into a Relationship that Lasts a Lifetime
David Rich
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The Big Book of Customer Service Training Games
Peggy Carlaw
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Focusing on Customers Participant Workbook : Creating Remarkable Leaders
Kevin Eikenberry
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101 Ways to Build Customer Relationships
Peter Garber
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Organization Design : A Practical Methodolgy and Toolkit
Ronald J. Recardo
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Call Center Benchmarking : Deciding If Good is Good Enough
Jon Anton
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Customer Responsive Management : The Flexible Advantage
Frank, Jr. (University of Tennessee) Davis
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Organisatorische Gestaltung Von Beschwerdemanagement-Systemen
Peter Schober
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Management Des Kundendialogs Per E-mail
Harald Meißner
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Netzwerkbasierte E-Services ALS Instrument Zur Kundenbindung
Andreas Schobert
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Customer Care Im Internet : Eine Analyse Des Zusammenhangs Von Kundenorientierung, Kundenbetreuung, Kundenzufriedenheit Und Kundenbindung Unter Besonderer Beruecksichtigung Des Mediums Internet Am Bei
Senior Research Associate Nicole Klein
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Qualitaet Elektronischer Dienstleistungen: Messung Und Auswirkungen
Ibrahim Kose
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Account Management Strategies in B2B Sales : Generating Customer Value and Building Sustainable Business Relationships - Methodology, Processes, Tools
Hans-Peter Neeb
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Business Information Systems Workshops : BIS 2021 International Workshops, Virtual Event, June 14-17, 2021, Revised Selected Papers
Witold Abramowicz
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