The No-Nonsense Guide to Project Management
Barbara Allan
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The No-nonsense Guide to Training in Libraries
Barbara Allan
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The No-Nonsense Guide to Leadership, Management and Teamwork
Barbara Allan
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Assessing Service Quality : Satisfying the Expectations of Library Customers
Peter Hernon
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Getting Started with Evaluation
Peter Hernon
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Managing with Data : Using ACRLMetrics and PLAmetrics
Peter Hernon
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Financial Management in Academic Libraries : Data-Driven Planning and Budgeting
Robert E. Dugan
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Reference and Information Services : A Reader for the Nineties
Bill Katz
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Community College Libraries/Community College Reference Services : A Set
Rosanne Kalick
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Supporting Research Students
Barbara Allan
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