The 4 Rs of Reference : Using the Psychology of Question-Asking for Reference Success
David A. Tyckoson
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Systematic Searching : Practical ideas for improving results
Paul Levay
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Expert Internet Searching
Phil Bradley
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Know it All, Find it Fast for Youth Librarians and Teachers
Christinea Donnelly
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Reference and Access : Innovative Practices for Archives and Special Collections
Kate Theimer
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Successful Enquiry Answering Every Time : Thinking your way from problem to solution
Tim Buckley Owen
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Innovations in Information Retrieval : Perspectives for Theory and Practice
Allen Foster
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A-Z Common Reference Questions for Academic Librarians
Heather Dawson
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Dealing With Change Through Information Sculpting
Ian (University of Strathclyde, UK) Ruthven
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Assessment and Accountability in Reference Work
Susan Griswold Blandy
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Expert Systems in Reference Services
Christine Roysdon
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Reference Services in Archives
Lucille Whalen
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Information Brokers and Reference Services
Robin Kinder
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The Publishing and Review of Reference Sources
Bill Katz
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International Aspects of Reference and Information Services
Bill Katz
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Personnel Issues in Reference Services
Bill Katz
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Conflicts in Reference Services
Bill Katz
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Finance, Budget, and Management for Reference Services
Ruth A. Fraley
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Opportunities for Reference Services : The Bright Side of Reference Services in the 1990's
Bill Katz
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Continuing Education of Reference Librarians
Bill Katz
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Reference Services and Technical Services : Interactions in Library Practice
Gordon Stevenson
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The Reference Librarian and Implications of Mediation
M. Keith Ewing
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Digital Paper : A Manual for Research and Writing with Library and Internet Materials
Andrew (University of Leicester, Leiceister, UK) Abbott
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Fundamentals of Managing Reference Collections
Carol A. Singer
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