The Reference Interview Today : Negotiating and Answering Questions Face to Face, on the Phone, and Virtually
Dave Harmeyer
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Managing Reference Today : New Models and Best Practices
Kay Ann Cassell
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Electronic Resources in Medical Libraries : Issues and Solutions
Elizabeth Connor
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Open Access : What You Need to Know Now
Wait Crawford
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Assessment and Accountability in Reference Work
Susan Griswold Blandy
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Expert Systems in Reference Services
Christine Roysdon
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Reference Services in Archives
Lucille Whalen
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Information Brokers and Reference Services
Robin Kinder
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The Publishing and Review of Reference Sources
Bill Katz
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Reference Services and Public Policy
Richard D. Irving
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International Aspects of Reference and Information Services
Bill Katz
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Personnel Issues in Reference Services
Bill Katz
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Conflicts in Reference Services
Bill Katz
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Finance, Budget, and Management for Reference Services
Ruth A. Fraley
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Opportunities for Reference Services : The Bright Side of Reference Services in the 1990's
Bill Katz
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Continuing Education of Reference Librarians
Bill Katz
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Newspapers in the Library : New Approaches to Management and Reference Work
Lois N. Upham
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Reference Services and Technical Services : Interactions in Library Practice
Gordon Stevenson
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The Reference Librarian and Implications of Mediation
M. Keith Ewing
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Reference and Information Services : An Introduction
Richard E. Bopp
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Fostering Family History Services : A Guide for Librarians, Archivists, and Volunteers
Rhonda L. Clark
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Rethinking Reference for Academic Libraries : Innovative Developments and Future Trends
Carrie Forbes
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Teaching Reference Today : New Directions, Novel Approaches
Lisa A. Ellis
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99 Jumpstarts to Research : Topic Guides for Finding Information on Current Issues
Peggy Whitley
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