The Reference Interview Today : Negotiating and Answering Questions Face to Face, on the Phone, and Virtually
Dave Harmeyer
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Open Access : What You Need to Know Now
Wait Crawford
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Rethinking Reference for Academic Libraries : Innovative Developments and Future Trends
Carrie Forbes
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Teaching Reference Today : New Directions, Novel Approaches
Lisa A. Ellis
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Reference and Information Services : An Introduction
Richard E. Bopp
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Fostering Family History Services : A Guide for Librarians, Archivists, and Volunteers
Rhonda L. Clark
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