Strategic Planning and Management for Library Managers
Joseph R. Matthews
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The Evaluation and Measurement of Library Services
Joseph R. Matthews
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Listening to the Customer
Peter Hernon
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Cooperative Efforts of Libraries
Rita (Florida Atlantic University, USA) Pellen
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Cooperative Efforts of Libraries
Rita (Florida Atlantic University, USA) Pellen
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Improving Internet Reference Services to Distance Learners
Rita (Florida Atlantic University, USA) Pellen
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Libraries Within Their Institutions : Creative Collaborations
Rita (Florida Atlantic University, USA) Pellen
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Libraries Beyond Their Institutions : Partnerships That Work
Rita (Florida Atlantic University, USA) Pellen
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Internet Reference Support for Distance Learners
Rita (Florida Atlantic University, USA) Pellen
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Evolving Internet Reference Resources
Rita (Florida Atlantic University, USA) Pellen
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Adding Value to Libraries, Archives, and Museums : Harnessing the Force That Drives Your Organization's Future
Joseph R. Matthews
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