Authority Control in Organizing and Accessing Information : Definition and International Experience
Barbara Tillett
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Strategic Planning and Management for Library Managers
Joseph R. Matthews
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Understanding FRBR : What It Is and How It Will Affect Our Retrieval Tools
Arlene G. Taylor
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The Evaluation and Measurement of Library Services
Joseph R. Matthews
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Convergence and Collaboration of Campus Information Services
Ronald R. Powell
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Engaging in Evaluation and Assessment Research
Peter Hernon
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Listening to the Customer
Peter Hernon
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Adding Value to Libraries, Archives, and Museums : Harnessing the Force That Drives Your Organization's Future
Joseph R. Matthews
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