Customer Relationship Management : Concept, Strategy, and Tools
V. Kumar
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Social Media Management : Technologies and Strategies for Creating Business Value
Amy Van Looy
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Supply Chain Management and Advanced Planning : Concepts, Models, Software, and Case Studies
Hartmut Stadtler
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Enterprise Risk Management Models
David L. Olson
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Modern Industrial Services : A Cookbook for Design, Delivery, and Management
Shaun West
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