Delivering Fantastic Customer Experience : How to Turn Customer Satisfaction Into Customer Relationships
Daniel Lafreniere
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Delivering Fantastic Customer Experience : How to Turn Customer Satisfaction Into Customer Relationships
Daniel Lafreniere
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Format: eBook (PDF)
ISO 14001 Step by Step - A practical guide : Second edition
Naeem Sadiq
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The Product Manager's Survival Guide: Everything You Need to Know to Succeed as a Product Manager
Steven Haines
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Open Services Innovation : Rethinking Your Business to Grow and Compete in a New Era
Henry Chesbrough
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Mastering Project, Program, and Portfolio Management : Models for Structuring and Executing the Project Hierarchy
Gary Lister
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The Basics of Process Improvement
Tristan (Senior Vice President, Technology Operations, Proces Boutros
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Supply Chain Excellence : A Handbook for Dramatic Improvement Using the SCOR Model
Peter Bolstorff
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The Project Management Tool Kit : 100 Tips and Techniques for Getting the Job Done Right
Tom Kendrick
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The Power of Business Process Improvement : 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability
Susan PAGE
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The Age of Agile : How Smart Companies Are Transforming the Way Work Gets Done
Stephen DENNING
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Leading Geeks : How to Manage and Lead the People Who Deliver Technology
Paul Glen
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Six Sigma for Managers, Second Edition (Briefcase Books Series)
Greg Brue
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