A World Gone Social : How Companies Must Adapt to Survive
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Complaint Management Excellence : Creating Customer Loyalty Through Service Recovery
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User Research : A Practical Guide to Designing Better Products and Services
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Customer-Driven Transformation : How Being Design-led Helps Companies Get the Right Services to Market
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Inside the Customer Universe : How to Build Unique Customer Insight for Profitable Growth and Market Leadership
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Loyalty Myths : Hyped Strategies That Will Put You Out of Business -- and Proven Tactics That Really Work
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Chief Customer Officer 2.0 : How to Build Your Customer-Driven Growth Engine
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Customer Relationship Management : Concepts and Technologies
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Mastering Zoho CRM : Manage your Team, Pipeline, and Clients Effectively
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The Grid : The Decision-making Tool for Every Business (Including Yours)
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Can I Have 5 Minutes of Your Time? : A No-Nonsense, Fun Approach to Sales from Xerox's Former #1 Salesperson
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The Customer Rules : The 39 essential rules for delivering sensational service
Cockerell Lee Cockerell
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