Re-organising Service Work : Call Centres in Germany and Britain
Karen A. Shire
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On the Front Line : Organization of Work in the Information Economy
Stephen J. Frenkel
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Stephen J. Frenkel
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Karen A. Shire
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Karen A. Shire
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Karen A. Shire
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Stephen J. Frenkel
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Technologiegestutzte Dienstleistungsinnovation in der Gesundheitswirtschaft
Karen A. Shire
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