The Swipe-Right Customer Experience : How to Attract, Engage, and Keep Customers in the Digital-First World
Sanna Eskelinen
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The Customer-Base Audit : The First Step on the Journey to Customer Centricity
Peter Fader
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Executive Engagement Strategies : How to Have Conversations and Develop Relationships that Build B2B Business
Bev Burgess
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Creating Superfans : How To Turn Your Customers Into Lifelong Advocates
Brittany Hodak
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Customer Service Marketing : Managing the Customer Experience
Edwin N. (Rochester Institute of Technology, USA) Torres
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Managing Customer Experience and Relationships : A Strategic Framework
Don (President and Founder of Marketing 1:1, Inc.) Peppers
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Creating a Customer Experience-Centric Startup : A Step-by-Step Framework
Thomas Suwelack
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The Salesforce Consultant’s Guide : Tools to Implement or Improve Your Client’s Salesforce Solution
Heather Negley
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The Post-Pandemic Business Playbook : Customer-Centric Solutions to Help Your Firm Grow
Ofer Mintz
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Rethinking Users : The Design Guide to User Ecosystem Thinking
Michael Youngblood
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Customer Centric Support Services in the Digital Age : The Next Frontier of Competitive Advantage
Jagdish N. Sheth
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Valuing Customer Engagement : Strategies to Measure and Maximize Profitability
V. Kumar
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The Customer Asset : Understanding and Managing its Value
Neil Bendle
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Artificial Intelligence along the Customer Journey : A Customer Experience Perspective
Ada Maria Barone
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The Hospitality Mentality : Create Raving Fans Through Your Guest Experience
Josh Liebman
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Close for Life: The Real Estate Agent's Guide to Creating Satisfied Customers that Only Do Business with You
Josh Cadillac
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Quality Management for Services : Handbook for Successful Quality Management. Principles – Concepts – Methods
Manfred Bruhn
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Data-driven Retailing : A Non-technical Practitioners' Guide
Louis-Philippe Kerkhove
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The Unsell : Sales Techniques for The Modern Buyer
Michael Tuso
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Unforgettable : The Art and Science of Creating Memorable Experiences
Phil Mershon
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The Ultimate Customer Experience : 5 Steps Everyone Must Know to Excite Your Customers, Engage Your Colleagues, and Enjoy Your Work
Scott McKain
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The Amazing Troll-man : Winding up the world...one comment at a time!
Wesley Metcalfe
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Hug Your Customers : Love the Results
Jack Mitchell
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The Service Innovation Handbook : Action-oriented Creative Thinking Toolkit for Service Organizations
Lucy Kimbell
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