Transformative Marketing : Combining New Age Technologies and Human Insights
V. Kumar
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A diamond in the rough : Over a 100 specific tips to build a strong customer culture
Steven Van Belleghem
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Customer Relationship Management : A Global Perspective
Gerhard Raab
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The Handbook of Customer Satisfaction and Loyalty Measurement
Nigel Hill
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This Is Service Design Methods : A Companion to This Is Service Design Doing
Marc Stickdorn
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Design. Think. Make. Break. Repeat. : A Handbook of Methods
Martin Tomitsch
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The Journey Mapping Playbook : A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping
Jerry Angrave
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Lean Customer Development : Building Products Your Customers Will Buy
Cindy Alvarez
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Thinking in Services : Encoding and Expressing Strategy through Design
Majid Iqbal
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User Research : Improve Product and Service Design and Enhance Your UX Research
Stephanie Marsh
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Executive Engagement Strategies : How to Have Conversations and Develop Relationships that Build B2B Business
Bev Burgess
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B2B Customer Experience : A Practical Guide to Delivering Exceptional CX
Paul Hague
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Customer Service Marketing : Managing the Customer Experience
Edwin N. (Rochester Institute of Technology, USA) Torres
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The Salesforce Consultant’s Guide : Tools to Implement or Improve Your Client’s Salesforce Solution
Heather Negley
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Creating a Customer Experience-Centric Startup : A Step-by-Step Framework
Thomas Suwelack
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The Post-Pandemic Business Playbook : Customer-Centric Solutions to Help Your Firm Grow
Ofer Mintz
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Negotiating and Customer Satisfaction (NetEffect)
David L. Goetsch
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Customer Service Delivery in Africa : Consumer Perceptions of Quality in Selected African Countries
Robert Ebo Hinson
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Valuing Customer Engagement : Strategies to Measure and Maximize Profitability
V. Kumar
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Data-driven Retailing : A Non-technical Practitioners' Guide
Louis-Philippe Kerkhove
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The Service Innovation Handbook : Action-oriented Creative Thinking Toolkit for Service Organizations
Lucy Kimbell
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How to Measure Customer Satisfaction
Nigel Hill
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Customer Service Over the Phone : Techniques and Technology for Handling Customers Over the Phone
Stephen Coscia
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CEX Sells : New Inspiration for Valuable Customer Experiences
Deborah Wietzes
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