Dealing with Difficult People : Fast, Effective Strategies for Handling Problem People
Roy Lilley
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Perfect Phrases for Customer Service, Second Edition
Robert Bacal
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Thinking in Services : Encoding and Expressing Strategy through Design
Majid Iqbal
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The Human Experience : How to make life better for your customers and create a more successful organization
John Sills
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Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
Leonard Berry
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User Research : Improve Product and Service Design and Enhance Your UX Research
Stephanie Marsh
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Customer Experience For Dummies
Roy Barnes
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CRM For Dummies
Lars Helgeson
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A Hotel Manager's Handbook : 189 Techniques for Achieving Exceptional Guest Satisfaction
Vincent P. Magnini
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The Customer Success Pioneer : The first 12 months of your journey into growth
Kellie Lucas
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Customer Service Skills for Success ISE
Robert Lucas
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Customer Service : Career Success Through Customer Loyalty
Paul Timm
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Best Practice Guide for Customer Service Professionals
Stephanie E. Edwards
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B2B Customer Experience : A Practical Guide to Delivering Exceptional CX
Paul Hague
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The Swipe-Right Customer Experience : How to Attract, Engage, and Keep Customers in the Digital-First World
Sanna Eskelinen
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Customer Service: Pearson New International Edition : A Practical Approach
Elaine Harris
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The Customer-Base Audit : The First Step on the Journey to Customer Centricity
Peter Fader
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Executive Engagement Strategies : How to Have Conversations and Develop Relationships that Build B2B Business
Bev Burgess
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Customer Service Marketing : Managing the Customer Experience
Edwin N. (Rochester Institute of Technology, USA) Torres
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The Salesforce Consultant’s Guide : Tools to Implement or Improve Your Client’s Salesforce Solution
Heather Negley
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Creating a Customer Experience-Centric Startup : A Step-by-Step Framework
Thomas Suwelack
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The Post-Pandemic Business Playbook : Customer-Centric Solutions to Help Your Firm Grow
Ofer Mintz
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Customer Service Delivery in Africa : Consumer Perceptions of Quality in Selected African Countries
Robert Ebo Hinson
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Negotiating and Customer Satisfaction (NetEffect)
David L. Goetsch
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