Marketplace Dignity : Transforming How We Engage with Customers Across Their Journey
Cait Lamberton
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Practical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success
Rick Adams
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Designing the Customer-Centric Organization : A Guide to Strategy, Structure, and Process
Jay R. (Center for Effective Organizations at the Universit Galbraith
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Large Group Interventions : Engaging the Whole System for Rapid Change
Barbara Benedict Bunker
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Business Process Mapping : Improving Customer Satisfaction
J. Mike Jacka
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CRM at the Speed of Light, Fourth Edition
Paul Greenberg
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Marketing to the Ageing Consumer : The Secrets to Building an Age-Friendly Business
D. Stroud
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Implementing CRM : From Technology to Knowledge
David (University of Warwick) Finnegan
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The Lifebelt : The Definitive Guide to Managing Customer Retention
John A. Murphy
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Communicating with Customers : Service Approaches, Ethics and Impact
Wendy S.Zabava- Ford
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Customer Management Excellence : Successful Strategies from Service Leaders
Mike Faulkner
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Breakthrough Zone : Harnessing Consumer Creativity for Business Innovation
Roy (Promise, New York and London) Langmaid
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Leading the Sales Force : A Dynamic Management Process
Rene Y. Darmon
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Master Data Management in Practice : Achieving True Customer MDM
Dalton Cervo
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Delivering Fantastic Customer Experience : How to Turn Customer Satisfaction Into Customer Relationships
Daniel Lafreniere
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One Customer, Divisible : Linking Customer Insight to Loyalty and Advocacy Behavior
Michael W. Lowenstein
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Customer Relationship Management in Electronic Markets
Gopalkrishnan R Iyer
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The Reference Interview as a Creative Art
Elaine Z. Jennerich
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Borders in Service : Enactments of Nationhood in Transnational Call Centres
Kiran Mirchandani
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Customer Centricity : Focus on the Right Customers for Strategic Advantage
Peter Fader
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The Customer-Base Audit : The First Step on the Journey to Customer Centricity
Peter Fader
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Digitalisation in Mobility Service Industry : A Survey-based Expert Analysis
Patrick Siegfried
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Intercultural Service Encounters : Cross-cultural Interactions and Service Quality
Piyush Sharma
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