Marketplace Dignity : Transforming How We Engage with Customers Across Their Journey
Cait Lamberton
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Managing Customer Relationships Using Customer Care Techniques : Strategy Development of an International Enterprise
Anna (Czestochowa University Of Technology, Poland) Brzozowska
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Managing Customer Relationships Using Customer Care Techniques : Strategy Development of an International Enterprise
Anna (Czestochowa University Of Technology, Poland) Brzozowska
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Breaking Through, 2nd Edition : Implementing Disruptive Customer Centricity
S. Vandermerwe
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A Hotel Manager's Handbook : 189 Techniques for Achieving Exceptional Guest Satisfaction
Vincent P. Magnini
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Customer Service Skills for Success ISE
Robert Lucas
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CRM at the Speed of Light, Fourth Edition : Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers
Paul Greenberg
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Strategic Customer Management : Integrating Relationship Marketing and CRM
Adrian Payne
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Strategic Customer Management : Integrating Relationship Marketing and CRM
Adrian Payne
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Business Process Mapping : Improving Customer Satisfaction
J. Mike Jacka
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A Hotel Manager's Handbook : 189 Techniques for Achieving Exceptional Guest Satisfaction
Vincent P. Magnini
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Customer Relationship Management : Concept, Strategy, and Tools
V. Kumar
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Strategic Customer Management : Strategizing the Sales Organization
Nigel F Piercy
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Customer Service : Career Success Through Customer Loyalty
Paul Timm
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Strategic Customer Management : Strategizing the Sales Organization
Nigel F Piercy
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Master Data Management in Practice : Achieving True Customer MDM
Dalton Cervo
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