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Kenneth Blanchard
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Charis Mather
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Managing Customer Relationships Using Customer Care Techniques : Strategy Development of an International Enterprise
Anna (Czestochowa University Of Technology, Poland) Brzozowska
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Marketplace Dignity : Transforming How We Engage with Customers Across Their Journey
Cait Lamberton
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Practical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success
Rick Adams
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Best Practice Guide for Customer Service Professionals
Stephanie E. Edwards
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The Amazing Troll-man : Winding up the world...one comment at a time!
Wesley Metcalfe
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The Buzz : 50 Little Things that Make a Big Difference to Worldclass Customer Service
David Freemantle
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Designing the Customer-Centric Organization : A Guide to Strategy, Structure, and Process
Jay R. (Center for Effective Organizations at the Universit Galbraith
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Waiter Rant
The Waiter
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Large Group Interventions : Engaging the Whole System for Rapid Change
Barbara Benedict Bunker
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CRM Handbook, The : A Business Guide to Customer Relationship Management
Jill Dyche
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Successful Customer Care in a Week: Teach Yourself
Di McLanachan
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Business Process Mapping : Improving Customer Satisfaction
J. Mike Jacka
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A Practical Guide to Call Center Technology : Select the Right Systems for Total Customer Satisfaction
Andrew Waite
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CRM at the Speed of Light, Fourth Edition
Paul Greenberg
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Marketing to the Ageing Consumer : The Secrets to Building an Age-Friendly Business
D. Stroud
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Customer Service Pocketbook: 3rd Edition : Customer Service Pocketbook: 3rd Edition
Sean McManus & Tony Newby
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Cashier Number 3 Please
Terry Green
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Customer Service Skills for Success ISE
Robert Lucas
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Implementing CRM : From Technology to Knowledge
David (University of Warwick) Finnegan
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Chocolates on the Pillow Aren't Enough : Reinventing The Customer Experience
Jonathan M. Tisch
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The Call Center Handbook : The Complete Guide to Starting, Running, and Improving Your Call Center
Keith Dawson
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The Lifebelt : The Definitive Guide to Managing Customer Retention
John A. Murphy
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