Managing Customer Relationships Using Customer Care Techniques : Strategy Development of an International Enterprise
Anna (Czestochowa University Of Technology, Poland) Brzozowska
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£110.00
£89.94
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to BasketCustomer Relationship Management : Concept, Strategy, and Tools
V. Kumar
In StockFree UK DeliveryEstimated delivery 2-3 working days
Format: Book (Hardback)
£74.99
£54.24
In StockFree UK DeliveryEstimated delivery 2-3 working days
Book (Hardback)
Add to BasketManaging Customer Experience and Relationships : A Strategic Framework
Don (President and Founder of Marketing 1:1, Inc.) Peppers
In StockFree UK DeliveryEstimated delivery 2-3 working days
Format: Book (Hardback)
£75.00
£60.44
In StockFree UK DeliveryEstimated delivery 2-3 working days
Book (Hardback)
Add to BasketCustomer Centric Support Services in the Digital Age : The Next Frontier of Competitive Advantage
Jagdish N. Sheth
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£139.99
£96.42
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to BasketCustomer Service Delivery in Africa : Consumer Perceptions of Quality in Selected African Countries
Robert Ebo Hinson
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£120.00
£97.60
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to BasketQuality Management for Services : Handbook for Successful Quality Management. Principles – Concepts – Methods
Manfred Bruhn
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£99.99
£70.46
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to BasketCustomer Relationship Management
Simon Knox
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£58.99
£50.17
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to BasketHandbook of CRM
Adrian Payne
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£58.99
£50.17
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to BasketCustomer Relationship Management : A Global Perspective
Gerhard Raab
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£135.00
£110.06
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to BasketGower Handbook of Call and Contact Centre Management
Natalie Calvert
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£135.00
£109.85
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to BasketFairness in Consumer Contracts : The Case of Unfair Terms
Chris Willett
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£145.00
£117.51
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to BasketDefinitive Guide to Order Fulfillment and Customer Service, The : Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations
CSCMP
Out of Stock - We are unable to provide an estimated availability date for this product
Format: Book (Hardback)
£59.49
£55.74
Out of Stock - We are unable to provide an estimated availability date for this product
Book (Hardback)
Add to BasketCustomer Loyalty Programmes and Clubs
Stephan A. Butscher
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£135.00
£110.06
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to BasketMemorable Customer Experiences : A Research Anthology
Joelle Vanhamme
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£86.99
£72.29
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to BasketInvolving Customers In New Service Development
Bo (Karlstad Univ, Sweden) Edvardsson
Out of Stock - We are unable to provide an estimated availability date for this product
Format: Book (Hardback)
£116.00
£87.69
Out of Stock - We are unable to provide an estimated availability date for this product
Book (Hardback)
Add to BasketData Mining Techniques in CRM : Inside Customer Segmentation
Konstantinos K. (Eurobank, Greece) Tsiptsis
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£67.95
£54.99
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to BasketManaging Service Level Quality : Across Wireless and Fixed Networks
Peter (Hutchison 3G UK Ltd) Massam
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£108.95
£84.98
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to BasketMeasuring Customer Service Effectiveness
Sarah Cook
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£135.00
£109.55
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to BasketThe Customer Loyalty Pyramid
Michael Lowenstein
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£74.00
£71.06
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to BasketBuilding a Successful Customer-service Culture : A Guide for Library and Information Managers
Maxine Melling
Out of Stock - We are unable to provide an estimated availability date for this product
Format: Book (Hardback)
£66.81
Out of Stock - We are unable to provide an estimated availability date for this product
Book (Hardback)
Add to BasketFast and Efficient Context-Aware Services
Danny (Technion, Israel Institute of Technology) Raz
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£105.95
£83.08
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to BasketModern Analysis of Customer Surveys : with Applications using R
Ron S. (KPA Ltd., Israel) Kenett
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£86.95
£69.19
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to BasketService Selling : A Guide to Increasing Sales and Profits in Consumer Financial Services
Robert G. Stemper
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£220.00
£175.95
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to BasketCustomer Friendly : The Organizational Architecture of Service
James T. Ziegenfuss
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£78.00
£60.80
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket