The New Customer Experience Management : Why and How the Companies of The Future Address Their Customers' Needs Proactively
Ivaylo Yorgov
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The Best Service Is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
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Add to BasketCustomer Care Excellence : How to Create an Effective Customer Focus
Sarah Cook
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Driven to Delight : Delivering World-Class Customer Experience the Mercedes-Benz Way
Joseph A. Michelli
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What Customers Crave : How to Create Relevant and Memorable Experiences at Every Touchpoint
Nicholas J. Webb
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Marketing Wisdom
Kartikeya Kompella
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£54.99
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