Customer Magic - The Macquarie Way
Joseph A. Michelli
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Customer Magic - The Macquarie Way
Joseph A. Michelli
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The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
Joseph A. Michelli
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Joseph A. Michelli
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The Zappos Experience : 5 Principles to Inspire, Engage, and WOW
Joseph A. Michelli
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The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
Joseph A. Michelli
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Leading the Starbucks Way : 5 Principles for Connecting with Your Customers, Your Products, and Your People
Joseph A. Michelli
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Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
Joseph A. Michelli
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Leadership Lessons from the Most Admired Companies
Joseph A. Michelli
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Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
Joseph A. Michelli
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Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
Joseph A. Michelli
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Driven to Delight : Delivering World-Class Customer Experience the Mercedes-Benz Way
Joseph A. Michelli
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The New Gold Standard : 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Joseph A. Michelli
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