This is Marketing : You Can't Be Seen Until You Learn To See
Seth Godin
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Superfans : The Easy Way to Stand Out, Grow Your Tribe, and Build a Successful Business
Pat Flynn
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The Customer of the Future : 10 Guiding Principles for Winning Tomorrow's Business
Blake Morgan
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Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
Leonard Berry
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User Research : Improve Product and Service Design and Enhance Your UX Research
Stephanie Marsh
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Customer Experience For Dummies
Roy Barnes
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BTEC Level 2 Technical Certificate in Business Customer Services Operations Learner Handbook with ActiveBook
Jonathan Pryce
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CRM For Dummies
Lars Helgeson
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The Unsold Mindset : Redefining What It Means to Sell
Colin Coggins
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The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers
Reza Soudagar
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Data Driven: Harnessing Data and AI to Reinvent Customer Engagement
Tom Chavez
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A Hotel Manager's Handbook : 189 Techniques for Achieving Exceptional Guest Satisfaction
Vincent P. Magnini
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The Values Economy : How to Deliver Purpose-Driven Service for Sustained Performance
Williams Alan
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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business
Sriram Dasu
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Practical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success
Rick Adams
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The Customer Success Pioneer : The first 12 months of your journey into growth
Kellie Lucas
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The Gold Standard : Giving Your Customers What They Didn't Know They Wanted
Colin Cowie
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The Thank You Economy
Gary Vaynerchuk
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The Pricing Model Revolution : How Pricing Will Change the Way We Sell and Buy On and Offline
Danilo Zatta
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Customer Relationship Management : Concept, Strategy, and Tools
V. Kumar
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The Relationship Economy : Building Stronger Customer Connections in the Digital Age
John R Dijulius
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Customer Service : Career Success Through Customer Loyalty
Paul Timm
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B2B Customer Experience : A Practical Guide to Delivering Exceptional CX
Paul Hague
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Best Practice Guide for Customer Service Professionals
Stephanie E. Edwards
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