Managing Customer Relationships Using Customer Care Techniques : Strategy Development of an International Enterprise
Anna (Czestochowa University Of Technology, Poland) Brzozowska
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£110.00
£89.94
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to Basket
Customer Relationship Management : Concept, Strategy, and Tools
V. Kumar
In StockFree UK DeliveryEstimated delivery 2-3 working days
Format: Book (Hardback)
£74.99
£54.24
In StockFree UK DeliveryEstimated delivery 2-3 working days
Book (Hardback)
Add to Basket
Managing Customer Experience and Relationships : A Strategic Framework
Don (President and Founder of Marketing 1:1, Inc.) Peppers
In StockFree UK DeliveryEstimated delivery 2-3 working days
Format: Book (Hardback)
£75.00
£60.44
In StockFree UK DeliveryEstimated delivery 2-3 working days
Book (Hardback)
Add to Basket
Customer Service Delivery in Africa : Consumer Perceptions of Quality in Selected African Countries
Robert Ebo Hinson
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£120.00
£97.60
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to Basket
Customer Centric Support Services in the Digital Age : The Next Frontier of Competitive Advantage
Jagdish N. Sheth
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£139.99
£96.42
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to Basket
Quality Management for Services : Handbook for Successful Quality Management. Principles – Concepts – Methods
Manfred Bruhn
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£99.99
£70.46
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to Basket
Customer Relationship Management
Simon Knox
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£58.99
£50.17
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to Basket
Handbook of CRM
Adrian Payne
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£58.99
£50.17
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to Basket
Customer Relationship Management : A Global Perspective
Gerhard Raab
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£135.00
£110.06
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to Basket
Gower Handbook of Call and Contact Centre Management
Natalie Calvert
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£135.00
£109.85
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to Basket
Fairness in Consumer Contracts : The Case of Unfair Terms
Chris Willett
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£145.00
£117.51
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to Basket
Customer Loyalty Programmes and Clubs
Stephan A. Butscher
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£135.00
£110.06
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to Basket
Memorable Customer Experiences : A Research Anthology
Joelle Vanhamme
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£86.99
£72.29
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket
Definitive Guide to Order Fulfillment and Customer Service, The : Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations
CSCMP
Out of Stock - We are unable to provide an estimated availability date for this product
Format: Book (Hardback)
£59.49
£55.74
Out of Stock - We are unable to provide an estimated availability date for this product
Book (Hardback)
Add to Basket
Involving Customers In New Service Development
Bo (Karlstad Univ, Sweden) Edvardsson
Out of Stock - We are unable to provide an estimated availability date for this product
Format: Book (Hardback)
£116.00
£87.69
Out of Stock - We are unable to provide an estimated availability date for this product
Book (Hardback)
Add to Basket
Data Mining Techniques in CRM : Inside Customer Segmentation
Konstantinos K. (Eurobank, Greece) Tsiptsis
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£67.95
£54.99
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket
Managing Service Level Quality : Across Wireless and Fixed Networks
Peter (Hutchison 3G UK Ltd) Massam
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£108.95
£84.98
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket
Measuring Customer Service Effectiveness
Sarah Cook
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£135.00
£109.55
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket
The Customer Loyalty Pyramid
Michael Lowenstein
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£74.00
£71.06
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to Basket
Building a Successful Customer-service Culture : A Guide for Library and Information Managers
Maxine Melling
Out of Stock - We are unable to provide an estimated availability date for this product
Format: Book (Hardback)
£66.81
Out of Stock - We are unable to provide an estimated availability date for this product
Book (Hardback)
Add to Basket
Call Center Continuity Planning
Jim Rowan
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£525.00
£432.02
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to Basket
Customer Advisory Boards : A Strategic Tool for Customer Relationship Building
David L Loudon
Out of Stock - We are unable to provide an estimated availability date for this product
Format: Book (Hardback)
£130.00
£106.01
Out of Stock - We are unable to provide an estimated availability date for this product
Book (Hardback)
Add to Basket
Quick Service Restaurants, Franchising, and Multi-Unit Chain Management
Francis A Kwansa
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£135.00
£125.77
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to Basket
On the Front Line : Organization of Work in the Information Economy
Stephen J. Frenkel
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£116.00
£87.69
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket