Shared Services in Local Government : Improving Service Delivery
Ray Tomkinson
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The Handbook of Customer Satisfaction and Loyalty Measurement
Nigel Hill
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On the Front Line : Organization of Work in the Information Economy
Stephen J. Frenkel
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One Customer, Divisible : Linking Customer Insight to Loyalty and Advocacy Behavior
Michael W. Lowenstein
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Fast and Efficient Context-Aware Services
Danny (Technion, Israel Institute of Technology) Raz
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Modern Analysis of Customer Surveys : with Applications using R
Ron S. (KPA Ltd., Israel) Kenett
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Service Selling : A Guide to Increasing Sales and Profits in Consumer Financial Services
Robert G. Stemper
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Hotel Front Office Simulation : A Workbook and Software Package
Sheryl F. Kline
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Employee Management and Customer Service in the Retail Industry
Chris Thomas
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Consumer Behavior
Frank (University of Cincinnati) Kardes
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Customer Service Marketing : Managing the Customer Experience
Edwin N. (Rochester Institute of Technology, USA) Torres
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Designing and Delivering Superior Customer Value : Concepts, Cases, and Applications
Art (Nova Southeastern University, Fort Lauderdale, USA) Weinstein
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Designing and Delivering Superior Customer Value : Concepts, Cases, and Applications
Art (Nova Southeastern University, Fort Lauderdale, USA) Weinstein
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Delivering Fantastic Customer Experience : How to Turn Customer Satisfaction Into Customer Relationships
Daniel Lafreniere
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Implementing SAP® CRM : The Guide for Business and Technology Managers
Vivek Kale
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Factory Information Systems : Design and Implementation for Cim Management and Control
John (Port Hueneme, California, and Austin, Texas, USA) Gaylord
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Call Center Continuity Planning
Jim Rowan
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Digital Economy for Customer Benefit and Business Fairness : Proceedings of the International Conference on Sustainable Collaboration in Business, Information and Innovation (SCBTII 2019), Bandung, In
Grisna Anggadwita
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How to Win at CRM : Strategy, Implementation, Management
Seth Kinnett
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The Practical Guide to Achieving Customer Satisfaction in Events and Hotels
Philip (Edge Hotel School, University of Essex, UK) Berners
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Better Customer Service : Simple Rules You Can Apply Today
Edward C. Brewer
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Digital Channels and Social Media Management in Luxury Markets
Fabrizio Mosca
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