The Unsold Mindset : Redefining What It Means to Sell
Colin Coggins
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The Gold Standard : Giving Your Customers What They Didn't Know They Wanted
Colin Cowie
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The Pricing Model Revolution : How Pricing Will Change the Way We Sell and Buy On and Offline
Danilo Zatta
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Customer Relationship Management : Concept, Strategy, and Tools
V. Kumar
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The Relationship Economy : Building Stronger Customer Connections in the Digital Age
John R Dijulius
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Managing Customer Experience and Relationships : A Strategic Framework
Don (President and Founder of Marketing 1:1, Inc.) Peppers
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Customer Centric Support Services in the Digital Age : The Next Frontier of Competitive Advantage
Jagdish N. Sheth
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Customer Service Delivery in Africa : Consumer Perceptions of Quality in Selected African Countries
Robert Ebo Hinson
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Quality Management for Services : Handbook for Successful Quality Management. Principles – Concepts – Methods
Manfred Bruhn
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The Best Service is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Bill Price
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Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability
Stanley A. Brown
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Net Worth : Shaping Markets When Customers Make the Rules
John Hagel
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Beyond the Familiar : Long-Term Growth through Customer Focus and Innovation
Patrick (London Business School) Barwise
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Rules to Break and Laws to Follow : How Your Business Can Beat the Crisis of Short-Termism
Don (President and Founder of Marketing 1:1, Inc.) Peppers
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Customer Relationship Management
Simon Knox
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Connected Strategy : Building Continuous Customer Relationships for Competitive Advantage
Nicolaj Siggelkow
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Loyalty Myths : Hyped Strategies That Will Put You Out of Business -- and Proven Tactics That Really Work
Timothy L. Keiningham
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Handbook of CRM
Adrian Payne
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What's the Secret? : To Providing a World-Class Customer Experience
John R. DiJulius
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Unleashing Excellence : The Complete Guide to Ultimate Customer Service
Dennis Snow
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The Ownership Quotient : Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
James L. Heskett
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Strategic Customer Service : Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
John Goodman
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Just Ask a Woman : Cracking the Code of What Women Want and How They Buy
Mary Lou Quinlan
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Customer Relationship Management : A Global Perspective
Gerhard Raab
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