Customer to Human : The CX Factor in Modern Business
Murali Balaraman
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Customer First : A Mindset That Spells Success in Today's World
Jacqueline P. Mundkur
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Service Management
Bholanath Dutta
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Contact Center Management : From Complaint Department to Value Center
Jan Smets
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The Little Book of Big Customer Satisfaction Measurement
Ajit Rao
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Customer Oriented Behaviour
Svafa Gronfeldt
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The Referral of a Lifetime : The Networking System That Produces Bottom-Line Results, Every Day!
Tim Templeton
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101 Ways to Build Customer Relationships
Peter Garber
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Can I Have 5 Minutes of Your Time? : A No-Nonsense, Fun Approach to Sales from Xerox's Former #1 Salesperson
Hal Becker
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The Come Back Culture – 10 Business Practices That Create Lifelong Customers
Jason Young
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Call Center Benchmarking : Deciding If Good is Good Enough
Jon Anton
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Customer Responsive Management : The Flexible Advantage
Frank, Jr. (University of Tennessee) Davis
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BTEC First Business Level 2 Assessment Guide: Unit 4 Principles of Customer Service
Carole Trotter
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Signposts to Service Excellence : The African Paradigm
Shepherd Shonhiwa
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Companies Don't Succeed - People Do! : Ideas to Create Profits Through People
Graham Roberts-Phelps
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Toxic Client : Knowing and Avoiding Problem Customers
Garrett Sutton
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Managing Customer Relationships And Building Loyalty
Jochen (Nus, S'pore) Wirtz
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Designing Complaint Handling And Service Recovery Strategies
Jochen (Nus, S'pore) Wirtz
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Funeral Home Customer Service AZ : Creating Exceptional Experiences for Today's Families
Alan D Wolfelt
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Red Hot Customers : How to Get Them, How to Keep Them
Paul S. Goldner
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Trusted : The human approach to building outstanding client relationships in a digitised world
Lyn Bromley
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Celebrity Service Superstars : Memorable experiences that will light up your business and excite your customers
Geoff (Author) Ramm
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Rule of Thumb: A Guide to Customer Service and Business Relationships
Lisa Tschauner
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