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Customer Visits: Building a Better Market Focus : Building a Better Market Focus
Edward F. McQuarrie
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Anytime, Anywhere : How The Best Bricks- And-clicks Businesses Deliver Seamless Service To Their Customers
Robert Spector
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Customer Service in Libraries : Best Practices
Charles Harmon
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Automotive Service Management: Total Customer Relationship Management
Mitch (Senior Contributing editor, Motor Age Magazine) Schneider
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Hello! : And Every Little Thing That Matters
Kate Edwards
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The Trade Technician's Soft Skills Manual
Steve Coscia
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Call Center Benchmarking : Deciding If Good is Good Enough
Jon Anton
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Customer Responsive Management : The Flexible Advantage
Frank, Jr. (University of Tennessee) Davis
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101 Ways to Build Customer Relationships
Peter Garber
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Organization Design : A Practical Methodolgy and Toolkit
Ronald J. Recardo
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Wired and Dangerous: How Your Customers Have Changed and What to Do About It
Chip R. Bell
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Effective Sales Force Automation And Customer Relationship Management
Raj Agnihotri
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Expanding Customer Service as a Profit Center
Rob Reider
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Rule of Thumb: A Guide to Customer Service and Business Relationships
Lisa Tschauner
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The Referral of a Lifetime : The Networking System That Produces Bottom-Line Results, Every Day!
Tim Templeton
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Designing the Best Call Center for Your Business
Brendan Read
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Get Smarter Marketing : The Small Business Owner’s Guide to Building a Savvy Business
Jill Brennan
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You Can't Google It! : The Compelling Case for Cross-Generational Conversation at Work
Phyllis Weiss Haserot
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The Spirit of Hospitality : How to Add the Missing Ingredients Your Business Needs
Larry Stuart
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CS Training Video
Ezra Fitz
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Customer Experience Design Book
Rajat Chawla
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The Referral of a Lifetime: Never Make a Cold Call Again!
TEMPLETON
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One to One B2B : Customer Development Strategies for the Business-to-business World
Don Peppers
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