Assessing Service Quality : Satisfying the expectations of library customers
Peter Hernon
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Peter Hernon
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Peter Hernon
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Peter Hernon
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Robert E. Dugan
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Peter Hernon
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Joseph R. Matthews
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Wyoma VanDuinkerken
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Sharon Markless
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Strategic Planning and Management for Library Managers
Joseph R. Matthews
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Joseph R. Matthews
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Convergence and Collaboration of Campus Information Services
Ronald R. Powell
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Add to BasketViewing Library Metrics from Different Perspectives : Inputs, Outputs, and Outcomes
Robert E. Dugan
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Peter Hernon
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Add to BasketListening to the Customer
Peter Hernon
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Add to BasketLibrary Information Systems : From Library Automation to Distributed Information Access Solutions
Thomas R. Kochtanek
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