The Zappos Experience : 5 Principles to Inspire, Engage, and WOW
Joseph A. Michelli
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Add to BasketThe Storyteller's Secret : From TED Speakers to Business Legends, Why Some Ideas Catch On and Others Don't
Carmine Gallo
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Add to BasketLeading the Starbucks Way : 5 Principles for Connecting with Your Customers, Your Products, and Your People
Joseph A. Michelli
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Add to BasketTalk Like TED : The 9 Public-Speaking Secrets of the World's Top Minds
Carmine Gallo
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Driven to Delight : Delivering World-Class Customer Experience the Mercedes-Benz Way
Joseph A. Michelli
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Add to BasketThe New Gold Standard : 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Joseph A. Michelli
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