Problem Management : An implementation guide for the real world
Michael G. Hall
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Value-Added Records Management : Protecting Corporate Assets, Reducing Business Risks
Sampson Karen L. Sampson
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Multi-media Document Translation : ODA and the EXPRES Project
Jonathan Rosenberg
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Holistic Management : Managing What Matters for Company Success
William F. Christopher
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Clinical Audit in Primary Care : Demonstrating Quality and Outcomes
Ruth Chambers
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Clinical Audit in Primary Care : Demonstrating Quality and Outcomes
Ruth Chambers
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IT Service Management : Support for your ITSM Foundation exam
John Sansbury
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Reinventing Jobs : A 4-Step Approach for Applying Automation to Work
Ravin Jesuthasan
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Quality Management for IT Services: Perspectives on Business and Process Performance
Claus-Peter
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Automatic Tools for Designing Office Information Systems : The TODOS Approach
Barbara Pernici
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