How You Do... What You Do: Create Service Excellence That Wins Clients For Life
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Voice-of-the-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay
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Highly Recommended: Harnessing the Power of Word of Mouth and Social Media to Build Your Brand and Your Business
Paul M. Rand
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Rebel's Guide to Email Marketing, The : Grow Your List, Break the Rules, and Win
DJ Waldow
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Practical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success
Rick Adams
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Customer Care Excellence : How to Create an Effective Customer Focus
Sarah Cook
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Customer-Centric Marketing : Supporting Sustainability in the Digital Age
Dr Neil Richardson
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Creating Customer Loyalty : Build Lasting Loyalty Using Customer Experience Management
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The Power of Customer Misbehavior : Drive Growth and Innovation by Learning from Your Customers
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The Best Service is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
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Data Driven: Harnessing Data and AI to Reinvent Customer Engagement
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Five Star Service : How To Deliver Exceptional Customer Service
Michael Heppell
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