Downsizing
Peter Garber
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£12.78
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to BasketUnderstanding Service Consumers
Jochen (Nus, S'pore) Wirtz
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£10.42
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to BasketPositioning Services In Competitive Markets
Jochen (Nus, S'pore) Wirtz
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£10.42
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to BasketDeveloping Service Products And Brands
Jochen (Nus, S'pore) Wirtz
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£10.42
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to BasketPricing Services And Revenue Management
Jochen (Nus, S'pore) Wirtz
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£10.42
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to BasketService Marketing Communications
Jochen (Nus, S'pore) Wirtz
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£10.42
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to BasketBalancing Capacity And Demand In Service Operations
Jochen (Nus, S'pore) Wirtz
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£10.42
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to BasketCrafting The Service Environment
Jochen (Nus, S'pore) Wirtz
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£10.42
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to BasketManaging People For Service Advantage
Jochen (Nus, S'pore) Wirtz
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£10.42
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to BasketManaging Customer Relationships And Building Loyalty
Jochen (Nus, S'pore) Wirtz
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£10.42
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to BasketDesigning Complaint Handling And Service Recovery Strategies
Jochen (Nus, S'pore) Wirtz
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£10.42
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to BasketService Quality And Productivity Management
Jochen (Nus, S'pore) Wirtz
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£10.42
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to BasketPerformance Feedback
Peter Garber
Out of Stock - We are unable to provide an estimated availability date for this product
Format: Book (Paperback / softback)
£12.78
Out of Stock - We are unable to provide an estimated availability date for this product
Book (Paperback / softback)
Add to BasketRetention
Peter Garber
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£13.78
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to BasketAlternative Workforce Strategies
Peter Garber
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£13.78
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to BasketThe Ethical Dilemma
Peter Garber
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£13.78
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to BasketLegendary Leadership
Peter Garber
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£13.78
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket