The Service Innovation Handbook : Action-oriented Creative Thinking Toolkit for Service Organizations
Lucy Kimbell
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The Buzz : 50 Little Things that Make a Big Difference to Worldclass Customer Service
David Freemantle
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Celebrity Service
Geoff Ramm
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Microsoft Dynamics CRM 4 For Dummies
Joel (Computer Control Corporation, Bloomfield, Connecticut) Scott
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How to Measure Customer Satisfaction
Nigel Hill
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Practical Zendesk Administration 2ed
Stafford Vaughan
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Waiter Rant
The Waiter
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Successful Customer Service : Get Brilliant Results Fast
Pauline Rowson
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CRM Handbook, The : A Business Guide to Customer Relationship Management
Jill Dyche
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How to Manage the IT Help Desk
Noel Bruton
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Customer Service Over the Phone : Techniques and Technology for Handling Customers Over the Phone
Stephen Coscia
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Successful Customer Care in a Week: Teach Yourself
Di McLanachan
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How to Start and Run a B&B, 4th Edition
Stewart Whyte
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SugarCRM For Dummies
Karen S. (Boca Raton, FL) Fredricks
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A Practical Guide to Call Center Technology : Select the Right Systems for Total Customer Satisfaction
Andrew Waite
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New Service Development : Creating Memorable Experiences
James A. Fitzsimmons
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Customer Service Pocketbook: 3rd Edition : Customer Service Pocketbook: 3rd Edition
Sean McManus & Tony Newby
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Sun Tzu Strategies for Selling: How to Use The Art of War to Build Lifelong Customer Relationships
Gerald Michaelson
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CEX Sells : New Inspiration for Valuable Customer Experiences
Deborah Wietzes
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United Breaks Guitars : The Power of One Voice in the Age of Social Media
Dave Carroll
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Customer Relationship Management
Kristin Anderson
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One : A Consumer Revolution for Business!
Stefan Engeseth
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Microsoft Dynamics CRM 2011 Administration Bible
Matthew Wittemann
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Microsoft CRM For Dummies
Joel (Computer Control Corporation, Bloomfield, Connecticut) Scott
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