The Customer Rules : The 39 essential rules for delivering sensational service
Lee Cockerell
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Winning on Purpose : The Unbeatable Strategy of Loving Customers
Fred Reichheld
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The Journey Mapping Playbook : A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping
Jerry Angrave
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The Best Service is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Bill Price
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Service Design for Business : A Practical Guide to Optimizing the Customer Experience
Ben Reason
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The Connected Company
Dave Gray
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Uncommon Service : How to Win by Putting Customers at the Core of Your Business
Frances Frei
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Chief Customer Officer 2.0 : How to Build Your Customer-Driven Growth Engine
Jeanne Bliss
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The Customer Success Professional's Handbook : How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company
Ashvin Vaidyanathan
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Lean Customer Development : Building Products Your Customers Will Buy
Cindy Alvarez
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Five Star Service : How to deliver exceptional customer service
Michael Heppell
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Dealing with Difficult People : Fast, Effective Strategies for Handling Problem People
Roy Lilley
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The Experience Economy, With a New Preface by the Authors : Competing for Customer Time, Attention, and Money
B. Joseph Pine II
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The Customer Success Economy : Why Every Aspect of Your Business Model Needs A Paradigm Shift
Nick Mehta
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The Experience : The 5 Principles of Disney Service and Relationship Excellence
Bruce Loeffler
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£21.00
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How to Manage the IT Help Desk
Noel Bruton
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Unlocking the Customer Value Chain : How Decoupling Drives Consumer Disruption
Thales S. Teixeira
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Perfect Phrases for Customer Service, Second Edition
Robert Bacal
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Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification
Rajat Paharia
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The Human Experience : How to make life better for your customers and create a more successful organization
John Sills
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Superfans : The Easy Way to Stand Out, Grow Your Tribe, and Build a Successful Business
Pat Flynn
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The Customer of the Future : 10 Guiding Principles for Winning Tomorrow's Business
Blake Morgan
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Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
Leonard Berry
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BTEC Level 2 Technical Certificate in Business Customer Services Operations Learner Handbook with ActiveBook
Jonathan Pryce
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£21.26
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