Customer Service Delivery in Africa : Consumer Perceptions of Quality in Selected African Countries
Robert Ebo Hinson
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Managing Customer Relationships Using Customer Care Techniques : Strategy Development of an International Enterprise
Anna (Czestochowa University Of Technology, Poland) Brzozowska
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How to Manage the IT Help Desk
Noel Bruton
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A Hotel Manager's Handbook : 189 Techniques for Achieving Exceptional Guest Satisfaction
Vincent P. Magnini
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Customer Relationship Management : Concept, Strategy, and Tools
V. Kumar
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Customer Service: Pearson New International Edition : A Practical Approach
Elaine Harris
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Customer Service : Career Success Through Customer Loyalty
Paul Timm
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Managing Customer Experience and Relationships : A Strategic Framework
Don (President and Founder of Marketing 1:1, Inc.) Peppers
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Customer Centric Support Services in the Digital Age : The Next Frontier of Competitive Advantage
Jagdish N. Sheth
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B2B Customer Experience : A Practical Guide to Delivering Exceptional CX
Paul Hague
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Customer Relationship Management Systems Handbook
Duane E. Sharp
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Advances in National Brand and Private Label Marketing : 10th International Conference, 2023
Juan Carlos Gazquez-Abad
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New Service Development : Creating Memorable Experiences
James A. Fitzsimmons
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Customer Relationship Management : A Global Perspective
Gerhard Raab
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Gower Handbook of Call and Contact Centre Management
Natalie Calvert
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Fairness in Consumer Contracts : The Case of Unfair Terms
Chris Willett
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Definitive Guide to Order Fulfillment and Customer Service, The : Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations
CSCMP
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Customer Loyalty Programmes and Clubs
Stephan A. Butscher
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Memorable Customer Experiences : A Research Anthology
Joelle Vanhamme
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Service Quality : New Directions in Theory and Practice
Roland T. Rust
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Service Leadership : The Quest for Competitive Advantage
Svafa Gronfeldt
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Revenue Assurance : Expert Opinions for Communications Providers
Eric (Revenue Protect Limited, UK) Priezkalns
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Involving Customers In New Service Development
Bo (Karlstad Univ, Sweden) Edvardsson
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Customer Service Marketing : Managing the Customer Experience
Edwin N. (Rochester Institute of Technology, USA) Torres
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