Managing Customer Relationships Using Customer Care Techniques : Strategy Development of an International Enterprise
Anna (Czestochowa University Of Technology, Poland) Brzozowska
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Marketplace Dignity : Transforming How We Engage with Customers Across Their Journey
Cait Lamberton
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Practical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success
Rick Adams
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Customer Service Training
Maxine Kamin
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Understanding Customers
Chris Rice
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Designing the Customer-Centric Organization : A Guide to Strategy, Structure, and Process
Jay R. (Center for Effective Organizations at the Universit Galbraith
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Large Group Interventions : Engaging the Whole System for Rapid Change
Barbara Benedict Bunker
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Marketing Logistics
Martin Christopher
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Improving Food and Beverage Performance
Keith Waller
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CRM Handbook, The : A Business Guide to Customer Relationship Management
Jill Dyche
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Business Process Mapping : Improving Customer Satisfaction
J. Mike Jacka
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A Practical Guide to Call Center Technology : Select the Right Systems for Total Customer Satisfaction
Andrew Waite
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CRM at the Speed of Light, Fourth Edition
Paul Greenberg
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Customer Relationship Management
Simon Knox
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Handbook of CRM
Adrian Payne
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Customer Service Skills for Success ISE
Robert Lucas
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Implementing CRM : From Technology to Knowledge
David (University of Warwick) Finnegan
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Meeting Customer Needs
Ian Smith
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The Call Center Handbook : The Complete Guide to Starting, Running, and Improving Your Call Center
Keith Dawson
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The Lifebelt : The Definitive Guide to Managing Customer Retention
John A. Murphy
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Developing Knowledge-Based Client Relationships
Ross Dawson
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Communicating with Customers : Service Approaches, Ethics and Impact
Wendy S.Zabava- Ford
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Customer Management Excellence : Successful Strategies from Service Leaders
Mike Faulkner
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Breakthrough Zone : Harnessing Consumer Creativity for Business Innovation
Roy (Promise, New York and London) Langmaid
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