Developing Knowledge-Based Client Relationships
Ross Dawson
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The Relationship Revolution : Closing the Customer Promise Gap
Larry Hochman
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Communicating with Customers : Service Approaches, Ethics and Impact
Wendy S.Zabava- Ford
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Branded Customer Service: The New Competitive Edge
Janelle Barlow
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Maximizing Call Center Performance : 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction
Madeline Bodin
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Ignore Your Customers (and They'll Go Away) : The Simple Playbook for Delivering the Ultimate Customer Service Experience
Micah Solomon
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Service-Ability : Create a Customer Centric Culture and Achieve Competitive Advantage
Kevin (Durham University, UK) Robson
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Breakthrough Customer Service : Best Practices of Leaders in Customer Support
Stanley A. (International Centre of Excellence in Customer Sati Brown
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Indispensable : How To Become The Company That Your Customers Can't Live Without
Joe Calloway
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Language in Business, Language at Work
Erika Darics
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Know What You're FOR : A Growth Strategy for Work, An Even Better Strategy for Life
Jeff Henderson
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Customer Management Excellence : Successful Strategies from Service Leaders
Mike Faulkner
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Gower Handbook of Call and Contact Centre Management
Natalie Calvert
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Fairness in Consumer Contracts : The Case of Unfair Terms
Chris Willett
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Customer Relationship Management : Marketing 04.04
Michael J. (Presidnet and CEO of Harvard Computing Group) Cunningham
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Emotional Value: Creating Strong Bonds with Your Customers
BARLOW
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Do B2B Better : Drive Growth Through Game-Changing Customer Experience
Jim Tincher
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Delivering Effective Social Customer Service : How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation
Martin Hill-Wilson
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The Customer Catalyst : How to Drive Sustainable Business Growth in the Customer Economy
Chris Adlard
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Service Quality : New Directions in Theory and Practice
Roland T. Rust
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101 Activities for Delivering Knock Your Socks Off Service
Ann Thomas
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Delight Your Customers : 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
Steve Curtin
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Satisfying Internal Customers First!
Richard Y. Chang
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Leading the Sales Force : A Dynamic Management Process
Rene Y. Darmon
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