Optimistic Marketing in Challenging Times: Serving Ever-Shifting Customer Needs : Proceedings of the 2022 AMS Annual Conference, May 25-27, Monterey, CA, USA
Bruna Jochims
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Customer Success Management : Helping Business Customers Achieve Their Goals
Michael Kleinaltenkamp
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Marketplace Dignity : Transforming How We Engage with Customers Across Their Journey
Cait Lamberton
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Customer Service Delivery in Africa : Consumer Perceptions of Quality in Selected African Countries
Robert Ebo Hinson
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Managing Customer Relationships Using Customer Care Techniques : Strategy Development of an International Enterprise
Anna (Czestochowa University Of Technology, Poland) Brzozowska
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Managing Customer Relationships Using Customer Care Techniques : Strategy Development of an International Enterprise
Anna (Czestochowa University Of Technology, Poland) Brzozowska
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A Hotel Manager's Handbook : 189 Techniques for Achieving Exceptional Guest Satisfaction
Vincent P. Magnini
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Practical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success
Rick Adams
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Customer Service Skills for Success ISE
Robert Lucas
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Customer Relationship Management : Concept, Strategy, and Tools
V. Kumar
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Customer Service : Career Success Through Customer Loyalty
Paul Timm
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Managing Customer Experience and Relationships : A Strategic Framework
Don (President and Founder of Marketing 1:1, Inc.) Peppers
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Customer Centric Support Services in the Digital Age : The Next Frontier of Competitive Advantage
Jagdish N. Sheth
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Quality Management for Services : Handbook for Successful Quality Management. Principles – Concepts – Methods
Manfred Bruhn
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Designing the Customer-Centric Organization : A Guide to Strategy, Structure, and Process
Jay R. (Center for Effective Organizations at the Universit Galbraith
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Large Group Interventions : Engaging the Whole System for Rapid Change
Barbara Benedict Bunker
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CRM Handbook, The : A Business Guide to Customer Relationship Management
Jill Dyche
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How to Manage the IT Help Desk
Noel Bruton
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Business Process Mapping : Improving Customer Satisfaction
J. Mike Jacka
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CRM at the Speed of Light, Fourth Edition
Paul Greenberg
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New Service Development : Creating Memorable Experiences
James A. Fitzsimmons
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Marketing to the Ageing Consumer : The Secrets to Building an Age-Friendly Business
D. Stroud
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Customer Relationship Management
Simon Knox
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Handbook of CRM
Adrian Payne
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