Retail Supply Chain Management
James B. Ayers
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The New Customer Experience Management : Why and How the Companies of The Future Address Their Customers' Needs Proactively
Ivaylo Yorgov
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The Best Service Is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
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The Superpromoter : The Power of Enthusiasm
R. Vogelaar
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Sandler Enterprise Selling: Winning, Growing, and Retaining Major Accounts
David Mattson
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Communication Rx: Transforming Healthcare Through Relationship-Centered Communication
Calvin Chou
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Legacy in the Making: Building a Long-Term Brand to Stand Out in a Short-Term World
Mark Miller
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Apprenticeship Customer Service Practitioner L2 Handbook + ActiveBook
Lambert Stewart
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Customer Care Excellence : How to Create an Effective Customer Focus
Sarah Cook
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Crafting Customer Value : The Art and Science
Peter Duchessi
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Crafting Customer Value : The Art and Science
Peter Duchessi
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Dissatisfied Customers : Chinese Business Institute Students Speak Out
Niu Qiang
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Your Customers' Perception of Quality : What It Means to Your Bottom Line and How to Control It
Baboo Kureemun
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Driven to Delight : Delivering World-Class Customer Experience the Mercedes-Benz Way
Joseph A. Michelli
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What Customers Crave : How to Create Relevant and Memorable Experiences at Every Touchpoint
Nicholas J. Webb
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Scaling Customer Success : Building the Customer Success Center of Excellence
Chitra Madhwacharyula
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Borders in Service : Enactments of Nationhood in Transnational Call Centres
Kiran Mirchandani
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Profit in Plain Sight : The Proven Leadership Path to Unlock Profit, Passion, and Growth
Anne C Graham
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Fast Fulfillment : The Machine that Changed Retailing
Sanchoy Das
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The Big Miss : How Organizations Overlook the Value of Emotions
Zhecho Dobrev
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The Customer Centricity Playbook : Implement a Winning Strategy Driven by Customer Lifetime Value
Peter Fader
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Mastering the Virtual Sale : 7 Strategies to Explode Your Business in the New Economy
Kerry Johnson
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Less Contact, More Impact : How to Win Buyers' Trust in a Turbulent Digital World
Jochen Roef
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