Creating a Customer Experience-Centric Startup : A Step-by-Step Framework
Thomas Suwelack
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Managing Customer Experience and Relationships : A Strategic Framework
Don (President and Founder of Marketing 1:1, Inc.) Peppers
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Outside In : The Power of Putting Customers at the Center of Your Business
Harley Manning
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The Salesforce Consultant’s Guide : Tools to Implement or Improve Your Client’s Salesforce Solution
Heather Negley
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The Post-Pandemic Business Playbook : Customer-Centric Solutions to Help Your Firm Grow
Ofer Mintz
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Negotiating and Customer Satisfaction (NetEffect)
David L. Goetsch
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Optimistic Marketing in Challenging Times: Serving Ever-Shifting Customer Needs : Proceedings of the 2022 AMS Annual Conference, May 25-27, Monterey, CA, USA
Bruna Jochims
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Customer Centric Support Services in the Digital Age : The Next Frontier of Competitive Advantage
Jagdish N. Sheth
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Valuing Customer Engagement : Strategies to Measure and Maximize Profitability
V. Kumar
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Customer Service Delivery in Africa : Consumer Perceptions of Quality in Selected African Countries
Robert Ebo Hinson
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Customer Service Delivery in Africa : Consumer Perceptions of Quality in Selected African Countries
Robert Ebo Hinson
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Data-driven Retailing : A Non-technical Practitioners' Guide
Louis-Philippe Kerkhove
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The Customer Asset : Understanding and Managing its Value
Neil Bendle
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Artificial Intelligence along the Customer Journey : A Customer Experience Perspective
Ada Maria Barone
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Quality Management for Services : Handbook for Successful Quality Management. Principles – Concepts – Methods
Manfred Bruhn
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The Service Innovation Handbook : Action-oriented Creative Thinking Toolkit for Service Organizations
Lucy Kimbell
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How to Measure Customer Satisfaction
Nigel Hill
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Measuring Customer Experience : How to Develop and Execute the Most Profitable Customer Experience Strategies
Philipp Klaus
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Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
Matthew D. (University of Michigan Business School) Johnson
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Information Masters : Secrets of the Customer Race
John (Center for Information Based Competition) McKean
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Winning at Service : Lessons from Service Leaders
Waldemar Schmidt
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How to Manage the IT Help Desk
Noel Bruton
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Customer Service Over the Phone : Techniques and Technology for Handling Customers Over the Phone
Stephen Coscia
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New Service Development : Creating Memorable Experiences
James A. Fitzsimmons
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