The Unsold Mindset : Redefining What It Means to Sell
Colin Coggins
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The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers
Reza Soudagar
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Data Driven: Harnessing Data and AI to Reinvent Customer Engagement
Tom Chavez
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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business
Sriram Dasu
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Practical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success
Rick Adams
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The Gold Standard : Giving Your Customers What They Didn't Know They Wanted
Colin Cowie
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The Pricing Model Revolution : How Pricing Will Change the Way We Sell and Buy On and Offline
Danilo Zatta
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Customer Relationship Management : Concept, Strategy, and Tools
V. Kumar
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The Relationship Economy : Building Stronger Customer Connections in the Digital Age
John R Dijulius
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Creating Superfans : How To Turn Your Customers Into Lifelong Advocates
Brittany Hodak
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Managing Customer Experience and Relationships : A Strategic Framework
Don (President and Founder of Marketing 1:1, Inc.) Peppers
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Rethinking Users : The Design Guide to User Ecosystem Thinking
Michael Youngblood
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Customer Centric Support Services in the Digital Age : The Next Frontier of Competitive Advantage
Jagdish N. Sheth
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The Customer Asset : Understanding and Managing its Value
Neil Bendle
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Artificial Intelligence along the Customer Journey : A Customer Experience Perspective
Ada Maria Barone
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The Ultimate Customer Experience : 5 Steps Everyone Must Know to Excite Your Customers, Engage Your Colleagues, and Enjoy Your Work
Scott McKain
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Advances in National Brand and Private Label Marketing : 10th International Conference, 2023
Juan Carlos Gazquez-Abad
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Designing the Customer-Centric Organization : A Guide to Strategy, Structure, and Process
Jay R. (Center for Effective Organizations at the Universit Galbraith
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Measuring Customer Experience : How to Develop and Execute the Most Profitable Customer Experience Strategies
Philipp Klaus
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Large Group Interventions : Engaging the Whole System for Rapid Change
Barbara Benedict Bunker
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Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
Matthew D. (University of Michigan Business School) Johnson
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Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability
Stanley A. Brown
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Information Masters : Secrets of the Customer Race
John (Center for Information Based Competition) McKean
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Winning at Service : Lessons from Service Leaders
Waldemar Schmidt
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