Strategy from the Outside In: Profiting from Customer Value
George Day
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The Apple Experience: Secrets to Building Insanely Great Customer Loyalty
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Contagious Selling: How to Turn a Connection into a Relationship that Lasts a Lifetime
David Rich
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Legendary Service: The Key is to Care
Ken Blanchard
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The Big Book of Customer Service Training Games
Peggy Carlaw
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Managing Customer Relationships on the Internet
Dharma Deo Sharma
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Matrix Methods : Applied Linear Algebra
Richard (Fairleigh Dickinson University, NJ, USA) Bronson
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Delivering Fantastic Customer Experience : How to Turn Customer Satisfaction Into Customer Relationships
Daniel Lafreniere
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Implementing SAP® CRM : The Guide for Business and Technology Managers
Vivek Kale
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Factory Information Systems : Design and Implementation for Cim Management and Control
John (Port Hueneme, California, and Austin, Texas, USA) Gaylord
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Call Center Continuity Planning
Jim Rowan
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Digital Economy for Customer Benefit and Business Fairness : Proceedings of the International Conference on Sustainable Collaboration in Business, Information and Innovation (SCBTII 2019), Bandung, In
Grisna Anggadwita
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How to Win at CRM : Strategy, Implementation, Management
Seth Kinnett
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The Practical Guide to Achieving Customer Satisfaction in Events and Hotels
Philip (Edge Hotel School, University of Essex, UK) Berners
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Better Customer Service : Simple Rules You Can Apply Today
Edward C. Brewer
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Better Customer Service : Simple Rules You Can Apply Today
Edward C. Brewer
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Digital Channels and Social Media Management in Luxury Markets
Fabrizio Mosca
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Delighting Customers : How to build a customer-driven organization
P. Donovan
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Strategic Customer Management : Strategizing the Sales Organization
Nigel F (Professor of Marketing and Strategy, Warwick Business Piercy
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Business-to-Business Marketing: A Step-by-Step Guide
Ray Wright
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Inspire : How to keep your customers when your competitors can't
Jim Champy
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