It's All About Service : How to Lead Your People to Care for Your Customers
Ray Pelletier
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101 Activities for Delivering Knock Your Socks Off Service
Ann Thomas
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Delight Your Customers : 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
Steve Curtin
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Satisfying Internal Customers First!
Richard Y. Chang
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Sport and Policy
Barrie (Loughborough University, Leicestershire, UK) Houlihan
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Leading the Sales Force : A Dynamic Management Process
Rene Y. Darmon
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Customer Loyalty Programmes and Clubs
Stephan A. Butscher
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£135.00
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Memorable Customer Experiences : A Research Anthology
Joelle Vanhamme
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Delivering Effective Social Customer Service : How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation
Martin Hill-Wilson
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Service Quality : New Directions in Theory and Practice
Roland T. Rust
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Service Leadership : The Quest for Competitive Advantage
Svafa Gronfeldt
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£143.00
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Managing the New Customer Relationship : Strategies to Engage the Social Customer and Build Lasting Value
Ian Gordon
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The Customer Catalyst : How to Drive Sustainable Business Growth in the Customer Economy
Chris Adlard
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Winning Her Business : How to Transform the Customer Experience for the World’s Most Powerful Consumers
Bridget Brennan
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Making Customers Matter
Fifty Lessons
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Know Your Customer : New Approaches to Understanding Customer Value and Satisfaction
Robert B. (University of Tennessee) Woodruff
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Magnetic Service
Chip R. Bell
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The Complete Guide to Customer Support : How to Turn Technical Assistance Into a Profitable Relationship
Joe Fleischer
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Leading the Customer Experience : Inspirational Service Leadership
Sarah Cook
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Involving Customers In New Service Development
Bo (Karlstad Univ, Sweden) Edvardsson
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Harvard Business Review Sales Management Handbook : How to Lead High-Performing Sales Teams
Prabhakant Sinha
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Games Companies Play : An Insider's Guide to Surviving Politics
Gerry (The Red Marketing Company, UK) Griffin
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Delivering Fantastic Customer Experience : How to Turn Customer Satisfaction Into Customer Relationships
Daniel Lafreniere
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£16.75
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