Managing Customer Experience and Relationships : A Strategic Framework
Don (President and Founder of Marketing 1:1, Inc.) Peppers
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Michael Youngblood
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Ofer Mintz
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Heather Negley
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Thomas Suwelack
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Josh Liebman
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Jagdish N. Sheth
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Neil Bendle
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Ada Maria Barone
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Paul Hague
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Duane E. Sharp
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Josh Cadillac
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Phil Mershon
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Scott McKain
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Allen P. Adamson
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Louis-Philippe Kerkhove
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Juan Carlos Gazquez-Abad
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Wesley Metcalfe
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Lucy Kimbell
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David Freemantle
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Chris Rice
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Debra Stevens
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Geoff Ramm
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Joel (Computer Control Corporation, Bloomfield, Connecticut) Scott
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