Designing the Customer-Centric Organization : A Guide to Strategy, Structure, and Process
Jay R. (Center for Effective Organizations at the Universit Galbraith
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Measuring Customer Experience : How to Develop and Execute the Most Profitable Customer Experience Strategies
Philipp Klaus
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How to Measure Customer Satisfaction
Nigel Hill
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Waiter Rant
The Waiter
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Practical Zendesk Administration 2ed
Stafford Vaughan
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Large Group Interventions : Engaging the Whole System for Rapid Change
Barbara Benedict Bunker
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Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
Matthew D. (University of Michigan Business School) Johnson
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Marketing Logistics
Martin Christopher
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Improving Food and Beverage Performance
Keith Waller
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Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability
Stanley A. Brown
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Information Masters : Secrets of the Customer Race
John (Center for Information Based Competition) McKean
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Successful Customer Service : Get Brilliant Results Fast
Pauline Rowson
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CRM Handbook, The : A Business Guide to Customer Relationship Management
Jill Dyche
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Winning at Service : Lessons from Service Leaders
Waldemar Schmidt
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Customer Service Over the Phone : Techniques and Technology for Handling Customers Over the Phone
Stephen Coscia
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Successful Customer Care in a Week: Teach Yourself
Di McLanachan
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Net Worth : Shaping Markets When Customers Make the Rules
John Hagel
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Business Process Mapping : Improving Customer Satisfaction
J. Mike Jacka
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How to Start and Run a B&B, 4th Edition
Stewart Whyte
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SugarCRM For Dummies
Karen S. (Boca Raton, FL) Fredricks
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A Practical Guide to Call Center Technology : Select the Right Systems for Total Customer Satisfaction
Andrew Waite
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CRM at the Speed of Light, Fourth Edition
Paul Greenberg
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New Service Development : Creating Memorable Experiences
James A. Fitzsimmons
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Beyond the Familiar : Long-Term Growth through Customer Focus and Innovation
Patrick (London Business School) Barwise
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