Achieving a Strategic Sales Focus : Contemporary Issues and Future Challenges
Kenneth Le Meunier-FitzHugh
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Practical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success
Rick Adams
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How You Do... What You Do: Create Service Excellence That Wins Clients For Life
Bob Livingston
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Voice-of-the-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay
Ernan Roman
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Highly Recommended: Harnessing the Power of Word of Mouth and Social Media to Build Your Brand and Your Business
Paul M. Rand
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User Research : Improve Product and Service Design and Enhance Your UX Research
Stephanie Marsh
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The Pricing Model Revolution : How Pricing Will Change the Way We Sell and Buy On and Offline
Danilo Zatta
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Data Driven: Harnessing Data and AI to Reinvent Customer Engagement
Tom Chavez
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Organization Design : A Practical Methodology and Toolkit
Ronald Recardo
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The Salesforce Consultant’s Guide : Tools to Implement or Improve Your Client’s Salesforce Solution
Heather Negley
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Outside In : The Power of Putting Customers at the Center of Your Business
Harley Manning
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Connected Strategy : Building Continuous Customer Relationships for Competitive Advantage
Nicolaj Siggelkow
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Creating a Customer Experience-Centric Startup : A Step-by-Step Framework
Thomas Suwelack
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Rethinking Users : The Design Guide to User Ecosystem Thinking
Michael Youngblood
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The Post-Pandemic Business Playbook : Customer-Centric Solutions to Help Your Firm Grow
Ofer Mintz
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Negotiating and Customer Satisfaction (NetEffect)
David L. Goetsch
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Customer Service Delivery in Africa : Consumer Perceptions of Quality in Selected African Countries
Robert Ebo Hinson
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Valuing Customer Engagement : Strategies to Measure and Maximize Profitability
V. Kumar
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Valuing Customer Engagement : Strategies to Measure and Maximize Profitability
V. Kumar
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